Privacy and Cookie Policy

The Fabulous Getaway (TFG) is committed to protecting the privacy of everyone who uses our website. This policy explains what personal information we collect, how we use it and the choices you have. We handle your information in line with applicable data protection laws, including Sri Lanka’s Personal Data Protection Act and, for guests in the UK and Europe, the UK and EU General Data Protection Regulation (GDPR).

Information we collect and how we use it

We collect personal information only when you choose to share it, such as when you send an enquiry, request a quote, make a booking or payment, or sign up to our newsletter. This may include:

• your name, email address, phone number and country
• your travel details, such as dates, number of travellers and the type of trip you would like
• information you choose to share so we can look after you, such as dietary needs, allergies, medical conditions or accessibility requirements
• payment information when you pay through our website

When you visit our website, we also collect basic information such as the pages you view, the device and browser you use and your approximate location. This is done with cookies and analytics tools, only with your consent (see the Cookie Policy below).

We use your information to:

• reply to your enquiries and send you quotes
• plan your trip and manage your booking
• take payments and keep accounting records
• send you our newsletter, if you have signed up
• understand how our website is used, so we can improve it
• meet our legal obligations

We use your information only for these purposes. We never sell it.

We may share information with government agencies where the law requires it. We never share your personal information with third parties for their marketing.

Security

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access, including secure (HTTPS) connections, restricted access to our systems and fraud checks on payments. No method of sending information over the internet is completely secure, but we work hard to keep your information safe.

Our forms are protected by Google reCAPTCHA, which checks that a real person, not a bot, is sending them. To do this, Google may collect information such as your IP address and how you use the page. Google’s Privacy Policy and Terms of Service apply.

Newsletter

If you sign up to our newsletter, we will send you updates and stories from Sri Lanka. You can unsubscribe at any time by clicking the unsubscribe link at the end of any newsletter, or by emailing us.

This part explains how TFG uses cookies and similar technologies on tfg.travel, and how you can control them.

How we use cookies

• Essential cookies are needed for the site to work, such as for security, protecting our forms from spam (Google reCAPTCHA) and remembering your cookie choice. They are always on.
• Analytics cookies help us understand how visitors use the site, so we can keep improving it. We use Google Analytics for this, and these cookies are only set if you accept them.
• Third-party services may set their own cookies when you use features they provide, such as making a payment or playing an embedded video.

Managing your choices

You can change your choice at any time using the Cookie settings link in the website footer. You can also block or delete cookies in your browser settings, but some parts of the site may not work properly if you do.

Your choice is remembered for 180 days, after which we will ask you again.